Refund and Cancellation Policy

Full Refund

We will give you a full refund in the following circumstances:

  • You let us know you wish to cancel your program 72 hours prior to your initial appointment, by sending an email to support@truequit.com, provided that you have not watched the more than half the preparation videos.

Partial Refund

We will give you a partial refund in the following circumstances:

  • If you let us know you wish to cancel your program prior to your initial appointment but with less than 72 hours notice, and have not watched more than half the preparation videos, we will give you a full refund, less $85 late notice fee. This is because we need to pay for the therapist and clinic, who we have reserved for you.
  • If you let us know you wish to cancel your program prior to your initial appointment but with more than 72 hours notice, and have watched more than half the preparation videos, we will refund half the full program fee. This is because we need to pay for the therapist and clinic, who we have reserved for you, and also because you have received a significant part of our education program. If you wish to restart the program at a later date, we will put this amount toward the full cost of the future program.